To place an order, please browse our website and select the products you are interested in. After clicking “Add to Cart”, proceed to the checkout page and follow the prompts to enter your shipping information and payment method. After completing the order, you will receive a confirmation email.
Can I modify or cancel my order?
Once an order is confirmed and paid, we cannot modify or cancel it. If you need to adjust your order, please contact our customer service department as soon as possible and we will do our best to assist you.
How do I track my order?
You can track your order by clicking the tracking link in the order confirmation email. You can also log in to your account on our official website and check the order status and logistics information in “Order History”.
Can I return or exchange an item?
Yes, we accept returns and exchanges. Please apply for a return or exchange within 30 days of receiving the item. The item must be in its original condition, unused and with the original packaging. Please refer to our Return Policy page for detailed return policy.
How do I request a refund?
If you wish to request a refund, please submit a refund request through our customer service channel within 30 days of receiving the product. Refunds will be refunded to the original payment method and the processing time is 5 business days.
Do you ship internationally?
Yes, we do ship internationally. The specific shipping cost and time will vary depending on your shipping address and order weight. Please check the specific international shipping options and costs during checkout.
Is my payment information secure?
We have taken strict security measures to protect your payment information. We use SSL encryption technology to ensure that your payment information is not disclosed during transmission.
How to contact customer service? You can contact customer service in the following ways:
